Support

Get unstuck without sending your source files

Start with the relevant workflow checklist below. If the problem remains, send a short description and we will help diagnose the next step.

Marketplace packs

Check the selected platform, preview framing, browser memory, and the downloaded manifest.

Confirm the overlay area, wording, colors, and exported PNG/JPG before moving to the marketplace tool.

Include the approximate time and account email. Do not include source images or sensitive instructions unless requested.

Use the account page for the billing portal, or contact support for checkout, credit, and renewal issues.